Solid: Bottle Green Hoodie

Our aim is to provide you with best shipping experience, regardless of your location. Each day, we serve numerous customers all over the nation, ensuring that we maintain the utmost level of responsiveness to your needs.

Shipping

We offer Free Shipping.

The delivery timeline is split into two segments:

Order Processing Time: This includes order verification, quality assessment, and packaging. Following order placement, all orders are forwarded to the fulfillment center for dispatch within 12 hours. Preorder items will be handled according to the indicated timelines on the product page.

Shipping Time: This denotes the duration taken for items to be dispatched from our fulfillment center to the designated destination. Typically, the delivery period spans about 5-8 business days.

Tracking

1. You should receive an email within 2-3 business days that your order has been shipped.

2. Please click on the tracking number provided in the shipping confirmation email to track your orders.

Orders Changes & Cancellations

If you need to make a change to your order (clothing size, shipping address, etc) or cancel your order, the request must be sent via email to email within 2 HOURS of placing your order.

After 2 hours, all orders are final, including those in which you entered the wrong shipping address - no refunds will be allowed as we have already processed and shipped your order to that address.

RETURN POLICY

1. Customers can return/exchange their order within 7 days of the order delivery.

2. All returns must be in unused condition with all original tags and packaging intact.

3. The product amount will be issued back as discount coupons/Store credit, once we have received the product and quality check is done.

Only the purchased amount will be refunded as a Coupon Code/store credit.

All refunds will be credited or issued as store coupon codes which you can use for your future orders.

In case of manufacturing defects or quality issues, Customers are requested to share an image/video of the product received for verification purpose within 48 hours of the delivery. We can process a replacement or return only after the verification process is completed.

Fabric colours may vary due to various reasons like device colour tone, brightness etc. We won't accept returns based on this issue.

We offer 7 days hassle-free returns. Return Policies may vary based on products and promotions.
1) All refunds will be credited or issued as store coupon codes which you can use for your future orders.
2) Defective Products, Wrong Products or Damaged Products issue should be raised within 24 hrs of delivery
For more details on our Returns Policies, please click here․

*Return, refund & replacement requests must be sent within 7 days from the delivery date. All requests after this 7 day period will not be encouraged.

**We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

How long the refund procedure takes?

1. The refund procedure will be initiated within 24-48 hours once we receive your product. Once initiated, the store coupon code will be provided within 24 hours which can be used to place new orders.

I haven't received my refund yet. What should I do?

1. We update our customers through emails once we initiated the refund procedure.

2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.

3. For queries, you can write to us at thumosindia@gmail.com

IS CASH ON DELIVERY (COD) AVAILABLE?

Yes! COD is available for all orders on all serviceable pincodes.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at thumosindia@gmail.com

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, your tracking number will be updated 1-2 days after your order has been shipped.

You can track your order directly from your email by clicking on the tracking number.